Complaint form – Consumer

Client informations

Name *

Email *

Phone number

Age of the child

Product informations

Purchase location

Date of purchase

Model (REF) *

Serial number (SN) or Lot number (LOT) - indicated on the packaging *

Phone model and OS version (eg iPhone 6, iOS 10.3.3) *


Type *

Circumstances *


Did the problem you encountered require a consultation with a health professional?

Please attach screenshots of the app