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Frequently asked questions
The wearable thermometer is placed under the right armpit with a dedicated double-sided adhesive.
- Make sure the patch is clean and that you have not applied any cream or oil to your child’s skin before using the thermometer.
- Peel one adhesive from its paper backing, and apply the sticky side to the side of the thermometer with the metal probe exposed, leaving the probe exposed.
- Remove the protective film from the adhesive and place Tucky as close as possible to the hollow of the right armpit, with the micro USB sensor facing down.
Please refer to the instructions for use or the tutorial.
No, Tucky should not be put in contact with water. Take Tucky off the child when bathing or showering.
The axillary temperature is displayed with a colour code, indicating whether it is a normal temperature or not.
– Green: normal temperature (from 34.7°C to 37.3°C)
– Orange: high temperature (from 37.4°C to 38.4°C) (38.4°C = default value)
– Red: very high temperature (above 38.4°C) (38.4°C = default value)
– Grey: non-representative temperature (e.g. open arm)
The fever alert can be personalised, in fact, the “very high temperature” value is set by default to 38.4°C. It is therefore possible to modify it according to the child in the child profile settings.
To obtain the equivalent in rectal temperature, add +0.7°C.
Use the supplied charger cable: the micro USB connector plugs into Tucky and the USB connector into a computer.
The charging time for a 5-day autonomy is 2 hours. A 10 minute charge allows you to use Tucky for about 8 hours.
When charging, the patch should never be placed on the child.
Close the cap before use.
Yes, Tucky is flexible, but it is a medical device and should be handled with care. Do not bend or twist it manually. However, its flexibility allows it to fit the body perfectly.
The application is available on Android and iOS and is compatible with most phones and tablets from IPhone 4S, Ipad 3 and Android 4.3.
No. We have developed a patented technology to limit the emission of waves from the device.
Tucky emits Bluetooth waves only 0.05% of the time and only in “Bluetooth Low Energy” mode with a wave power 250 times lower than the maximum wave emission allowed by the DECT standard applicable to digital babyphones.
It is advisable to apply Tucky as soon as symptoms of fever appear and for as long as Tucky indicates fever.
It is recommended to change the adhesive every 24 hours.
Tucky keeps you informed of your child’s position in real time with an icon that indicates whether your child is lying on their back, stomach, standing/sitting or on their side.
To ensure the functionality of the position tracking, the patch thermometer should be placed under the child’s right armpit, with the micro USB port facing down.
The range of the Bluetooth© signal is from room to room (between 5-10m), but can vary depending on the nature of the obstacles encountered.
It is nevertheless possible to monitor the temperature without distance limit with a second relay device (smartphone or tablet) connected to the same user account. This is achieved by synchronising the information on the secure health data cloud.
If the connection is interrupted, this data is not lost. It is stored by Tucky (up to 8 hours) and sent as soon as the connection is re-established.
Tucky measures temperature from 24°C to 44°C, with an accuracy of 0.1°C between 37°C and 39°C.
To correctly measure the axillary temperature, it should be placed as close as possible to the hollow of the right armpit.
It is important to know that the axillary temperature is generally 0.7°C lower than the rectal temperature.
Use a cloth or cotton wool soaked in medical alcohol to clean your patch thermometer. Remember to put the cap tab on the micro USB plug before cleaning.
Do not use water. Do not use abrasive cleaning products.
The thermometer and adhesives are made of biocompatible and hypoallergenic materials.
However, do not use this product if the patient is allergic to plastics (elastomer or silicone type) and/or adhesives. If redness of the skin occurs, wait until it disappears before using Tucky again.
If irritation occurs, remove the thermometer immediately and seek professional advice.
You can create between 6 and 12 profiles with a single login depending on the version of phone you have.
Usage questions
First of all, here is some information on the proper use of the product:
– Tucky measures the temperature of the axillary artery. It should therefore be placed as high as possible in the hollow of the armpit, and covered with a long sleeved shirt.
– The exact temperature is obtained after keeping the arm closed for about 15 minutes. It is then necessary to add 0.7°C to have the rectal equivalent.
– If the arm is opened for an extended period of time, the measured temperature may drop. In this case, refer to the last peaks and/or the “max temperature” indication in the upper left corner of the application.
In addition, the “normal” temperature (without fever) varies according to the time of day and from one person to another. We therefore recommend testing Tucky in the absence of fever to compare with fever episodes.
Connection without distance limit is possible using a 2nd smartphone.
Here is a tutorial that details how to track data without distance limits.
To modify the temperature alert threshold, simply:
- Go to the parameters of your child’s profile,
- Change the temperature to the desired one (between 37.5 et 42,0°C) and record.,
- Switching the associated Tucky off and on.
The change is effective from the next association with Tucky.
To activate the reversal alert (position monitor) it is necessary:
- Go to the child’s profile
- Press the “menu” button at the bottom left of the screen
- Enable position alert
Be careful, the position alert is by default active for each child.
To verify that the alert sent by the phone is working properly, you must:
- Use the “test alert” button in the child’s profile.
A notification and a ringing tone are triggered on all phones connected to the same Tucky account.
Note 1 : Select the desired alert tone in “account setting” (Android only).
Note 2 : After changing the “Fever Alert” value of a child profile, switch the associated Tucky off and on again.
Yes, you have to apply the adhesive to Tucky in a certain way.
Indeed, it is composed of 2 sides:
- One side with a soft glue on the skin side so that it does not damage the skin and cause irritation
- A more robust and adherent side on the thermometer side
Here is a tutorial to help you apply the adhesive to Tucky
The creation of a La Poste account allows you to store data securely in a health cloud (HADS), and thus be able to remotely monitor temperature data beyond 10 meters.
Technical problem
If you are redirected to an empty web page when you want to connect to the application, it seems that Javascript is disabled. Please follow the procedure below:
Under IOS :
iPhone Settings -> Settings -> Safari -> Advanced -> Javascript
Under Android:
On the empty web page -> Click on the menu at the top right -> Go to browser settings -> Find the Javascript setting -> ON
Your Tucky seems to be connecting, but you don’t see a temperature display. There may be a Bluetooth connection problem.
You can perform the “Tucky update” procedure to unlock it:
1- In the application, “dissociate” the Tucky from the child profile
2- In the Bluetooth settings of the phone, “dissociate / forget” Tucky, then turn OFF and ON bluetooth
3- Switch off the Tucky (the LED flashes 1x), then switch it on again with a long press (5 seconds): the LED flashes slowly.
4- Return to the Tucky application, go to “Home -> Account Settings -> Update Tucky” and press “Update Tucky“.
5- Go back to the child profile, and “re-associate” Tucky
Note: On other phones that usually connect to Tucky, you will need to perform the action described in point 2 (dissociate Tucky in Bluetooth settings).
You can’t turn on your Tucky and the LED flashes several times each time you press it?
You can perform the “Tucky update” procedure to unlock it:
1- In the application, “dissociate” the Tucky from the child profile
2- In the Bluetooth settings of the phone, “dissociate / forget” Tucky
3- Switch off the Tucky (the LED flashes 1x), then switch it on again with a long press (5 seconds): the LED flashes slowly.
4- Return to the Tucky application, go to “Home -> Account Settings -> Update Tucky” and press “Update Tucky“.
5- Go back to the child profile, and “re-associate” Tucky
Note: On other phones that usually connect to Tucky, you will need to perform the action described in point 2 (dissociate Tucky in Bluetooth settings).
The normal behaviour of the Tucky during charging is as follows:
- When you connect Tucky, the LED lights up continuously
- When the charge is full, the LED turns off (the charging time can last between 5 minutes and 2 hours)
- Once connected to the application, the battery icon should display 5 bars
If you don’t have this behavior, then:
- Try another USB cable
- Use another charger or the USB port of a computer
If the problem persists, we invite you to contact us via the complaint form below indicating whether or not your LED lights up after a long press (5 seconds).
Here is the procedure to solve this problem:
1- In the app, “dissociate” the Tucky from the child profile
2- In the phone’s Bluetooth settings, “dissociate / forget” Tucky
3- Return to the app and “associate” the Tucky again
If your smartphone connected to the Tucky via Bluetooth is running IOS 13, “long disconnects” alerts may not be transmitted to remote smartphones if the application is running in the background.
To make sure this works, keep the application in the foreground and prevent automatic locking with the following procedure:
Settings -> Brightness and Display -> Auto Lock -> Never.
For any other unresolved problem, we invite you to contact us via the complaint form below.
Contact our after-sales service team
Didn’t manage to solve your problem?
Please fill out the complaint form below and we will contact you within 2 working days.